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Refund Policy

Refund Policy

SothinkMedia provides 30-day product free trial with full functionalities presented for all users, you can have an overall understanding and fully test the performance and all the features regarding out products. Thus, the unreasonable refund requests are not accepted.

If you have reasonable refund requests due to purchase policy modification or repeated orders, SothinkMedia will provides you safe and complete refund policy and 30 days money-back guarantee. You can try and purchase SothinkMedia products freely as you wish.

SothinkMedia Software will provide refund for following conditions:

1. Repeated orders for the same products;

2. Not satisfied with the products and request a refund within 30 days after purchase;

3. Can't receive registration mail within 40 hours (weekends and holidays excluded) and the customer has contacted support team.

Fail to read the product description may cause dissatisfaction of products which function well. Before asking refund, we suggest you contact our support team first. Out support team staffs will try their best to assist you settle the problems and exchange to the right products.

Sothink will not accept refund requests for the following conditions:

1. Users ask a refund without a good reason or exceeding 30 days after purchase;

2. Change mind after our support team has finished helping with exchanging products;

3. Refund requests claiming on the price difference due to coupon code or promotion;

4. Refund requests for part of the bundle;

5. Refund requests due to technical troubles and the users would not like to cooperate with Sothink Support team to solve the problems.

If you need refund, please directly send an email to SothinkMedia Software via Contact Form, our support team will handle the refund within 72 hours.

Note:

1. Your refund request will be confirmed by our support staff with a confirmation mail;

2. Once confirmed, we will issue the refund request, and your license will be invalided.

3. The refund money (may not include VAT or other tax) will return to your payment account as soon as possible after the refund has been issued. The refund returning time may vary due to the bank processing, please pay attention to your banking account.

4. The refund request can not be reversed after it has been issued. If you want to continue using the products, you shall purchase them again.

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