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More language support is on the way !


If confronted with any problem that you cannot figure out on your own, we suggest that you check out our FAQ page first in case your question has been addressed there. If not, please use the Contact Form below to submit your question, and our support team shall get back to you within 48 hours.

Announcement: Due to product line change, all users holding old products such as Flash Video Converter, HD Movie Maker, DVD Ripper, please change your product into new products for free at:

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Technical Assistance Program Download Payment Issue
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Website Error (e.g. Bad Gateway)

Please follow the steps to send us a message via the online form ,and our support team will answer you within 3 buiness days.

Note: * During Chinese New Year, all SothinkMedia stuffs will be in public holiday from Feb. 6 to 13. You can still contact us anytime you need help, our customer team will reply you as soon as they back to work. Sorry for the inconvenience we caused!

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